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Today’s global supply chain order delivery process is complicated by numerous sourcing points, increased customer delivery requirements and incomplete data. Supply Chain Consulting’s Viewlocity Order Fulfilment (VOF) solution organises such information into a single comprehensive system and provides tools to view, respond, and measure your supply chain activity.
Leveraging the features of VOF, organisations can increase customer satisfaction and the perfect order metric, whilst reducing expedited freight usage and the number of charge backs from their customers.
Features
Order Lifecycle Management
Tracks the status of the customer order from its inception until delivery. The powerful graphical process modeller helps build, monitor, and manage a complex fulfilment process that involves multiple partner organisations.
Order Promising
Responds to customer requests in a timely manner with accurate delivery dates.
Global Inventory Visibility
Organises parts from different nodes of the supply chain including any inventory that may be in transit or positioned at a partner’s location. Users are alerted based on inventory positions such as low stock or excess stock.
Dynamic Order Sourcing
Sources the parts dynamically from the supply chain in a manner that meets customer needs, while minimising total delivery cost.
Transportation Mode Selection
Minimises total delivery cost by making mode selection decisions based on the current supply chain status to satisfy customer requests.
Performance Management
VOF continuously measures the success of the process, providing the users and management critical feedback for ongoing success.
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