In recent times, the worldwide wholesale distribution industry has experienced a shift in power to the retailer and manufacturer as they merge and consolidate. This concentration of power has led to significant changes in the wholesale distribution industry that can best be summed up as a transfer of costs in the supply chain, from the retailer and manufacturer to the distributor, creating a profit pinch for the wholesaler.
 The key mechanism that Wholesale Distributors employ to differentiate themselves is customer service. Often competing wholesalers carry identical items and the means to build customer loyalty is through exceptional service.
To go the ‘extra mile’, wholesale distribution companies need to be seamlessly connected with customers, employees, partners and suppliers.
Our industry solution SLIM™ Wholesale Distribution is specifically designed to improve business results by providing critical sales and marketing, supply chain and customer service functionality.
The solution helps you to accurately understand product, customer, promotion, and channel profitability, and provides 24/7 availability by linking your business to the virtual marketplace to enable improved customer services. In addition, it offers a fully integrated suite of functions to represent, manage and process all services you provide to your customers.
|
