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An important indication of the success of an ERP or SCM implementation is when those who use the technology accept it. To maximise success, an implementation must engage and motivate our customers’ staff to embrace both the new system and the new or changed business processes.
It can be a complex task to provide staff with an understanding of the impending change, to achieve their buy-in and to ensure they have the right level of preparation to face the change with confidence.
With this in mind, quality training is critical to the acceptance of the new system by end users. Formal training must be complemented by subsequent practice sessions and management must ensure time is set aside for users to practice what they have learnt.
Supply Chain Consulting will work with your team to develop and deliver a change, training and documentation solution to suit your specific requirements.
Our experienced consulting team will:
- Develop end user training materials,
- Develop end user documentation,
- Deliver end user training, and
- Plan and deliver change communications.
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