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The central customer contact point at Supply Chain Consulting guarantees a fast and efficient response to all reported incidents, change and other service requests. This involves effective call management, first line user support and incident resolution reporting.
The Supply Chain Consulting helpdesk:
- Provides support for day-to-day requirements;
- Offers a single point of contact for incident resolution; and
- Provides a web-based, single point-of-entry for the management of all service requests.
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